Food & Beverage Supervisor (Restaurants)

Primary Responsibilities

• Greet and speak to members, guests and colleagues in a friendly, welcoming and genuine way, creating a welcoming environment at all times.
• Take and process food and beverage orders from guests in a timely manner.
• Maintain a current knowledge of menu items, specials and beverages in order you may provide an informed service to guests.
• Ensure you and the team consistently deliver a high standard of guest service.
• Take full responsibility and be accountable for service when in charge of the shift.
• Take every opportunity to upsell without being forceful or obtrusive.
• Be the first point of support or escalation for queries and issues from guests and colleagues.
• Inform and liaise with the duty manager where required.
• Ensure front of house areas are clean, tidy and prepared for service.
• Ensure back of house areas are clean, tidy and adhere to health & safety requirements.
• Assist with mise en place through delegation of tasks, ensuring these are completed in a timely fashion.
• Carry out opening and closing procedures in line with standard operating procedures; includes cash and security responsibilities.
• Ensure departmental checklists are filled out and signed off as required, delegating duties and checking completion as appropriate.
• Ensure that all items are processed through the POS system and charged correctly and all function sheet billing instructions are followed to the letter.
• Reduce wastage and ensure that any stock wastage is recorded as per the standard operation procedure.
• Carry out line cleaning ensuring cellar management procedures are followed
• Ensure stock rotation is maintained during bar restocks
• Ensure that dry store and requisitions are completed correctly and according to relevant par stock levels
• Maintain a close and professional relationship with the kitchen team at all times, communicating all relevant information on a daily basis.
• Support the training and induction of new team members.
• Encourage good team morale and assist with leading and motivating the team.
• Notify the HoD of any maintenance issues or shortage of tools and resources
• Assist with department administration as requested by the Head of Department i.e restaurant reservations, rotas etc
• Be aware of other services offered at Foxhills and able to discuss these with guests
• Ensure you and the team meet or exceed standards of personal presentation as detailed in the staff handbook.
• In the absence of the Manager/Assistant Manager attend the 10@10 and F&B  operational meetings
• Ensure any functions in the department run smoothly and any last minute changes are communicated to the relevant parties
• Maintain both personal and company confidentiality especially in relation to colleague’s personal information, employment and business situations.
• Take a keen and genuine interest in the current business, and bring in new ideas to increase profitability, decrease costs, maximise guest satisfaction, and keep up with competitors.
• To ensure that any policies and procedures or standard operating procedures are adhered to at all times.

 
General

• Communicate with internal and external customers in a friendly and courteous manner at all times.
• To maintain a professional standard of dress and appearance, in line with company standards
• Maintain a safe, clean and tidy work area
• To adhere to all statutory requirements regarding fire, health, safety and hygiene.
• To attend any training sessions as requested and adhere to company policies.
• Support colleagues in delivering a high standard of customer service

• Carry out any additional duties as reasonably requested by the management team 
• Promote the Foxhills Collection in a positive light at every opportunity
• Be knowledgeable of the Allergen Legislation

 
This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.