Guest Relations Assistant (Foxhills)

Location: 
Foxhills, KT16 0EL
Contract: 
Permanent Full Time
Working Pattern: 
40 hours per week 5 days in 7
Pay: 
Competitive
Accommodation: 
Not Available
The role: 

At Foxhills it is our mission that members and guests leave feeling better than when they arrived. In your role as Guest Relations Assistant you will help ensure we achieve this.  You will meet and greet members and VIP guests to the resort and be the first port of call for any special requests.  

This role involves being proactive and visible around the resort at peak times, taking opportunities to engage with guests and upsell our services along the way.  You will need to have experience of carrying out duty management and be comfortable handling complaints - turning around tricky situations so that we ultimately deliver on our guest promise.  

The role is full time for 40 hours per week on a 5 days out of 7 basis, including weekends and bank holidays. There will be a general preference for early shifts between 7am and 3.30pm.

Our Ideal Applicant: 
  • Prior hotel customer service experience in a guest facing role i.e Reception

  • A friendly and welcoming personality

  • Comfortable with complaint handling

  • Experience of carrying out duty management shifts

  • Smart personal presentation and polite manner

  • Excellent standards of written and spoken English

  • A team playerr

We endeavour to respond to all applicants but if you have not heard from us within 3 weeks please assume you are unsuccessful on this occasion

Benefits: 
  • Share of gratuities
  • 28 days holiday increasing with service (includes public & bank holidays)
  • Freshly prepared hot and cold lunch and dinner options in our staff canteen
  • Generous ‘Introduce a Friend’ bonus scheme
  • Contributory pension scheme
  • Complimentary club membership for you and your family (qualifying period applies)
  • Employee awards
  • Annual staff party
  • A friendly team